Online Safety Tips


Safeguarding your personal and financial information is a responsibility we take seriously at Elmira Savings Bank. The simple fact is you can protect yourself against most forms of identity theft. In 2010, the Federal Trade Commission (FTC) logged more than 250,854 complaints from people whose identities had been stolen.

The first step in fraud prevention is education. To assist with educating consumers, Elmira Savings Bank has put together a list of fraud prevention practices that should be followed when using Online Banking:


General Guidelines

  • Do not use public or other unsecured computers for logging into Online Banking.
  • Check your last login date/time every time you log in.
  • Review account balances and transactions regularly to confirm payment and other transaction data.  Immediately report any suspicious transactions to your financial institution.
  • Whenever possible, use Bill Pay instead of checks to limit account number exposure and to obtain better electronic record keeping.
  • Take advantage of system alerts; examples include:
    • Balance alerts
    • Transfer alerts
    • Password change alerts
  • Do not use account numbers, social security numbers, or other account or personal information when creating account nicknames or other titles.
  • Whenever possible, register your computer to avoid having to re-enter challenge questions and other authentication information with each login.
  • Never leave a computer unattended while using Online Banking.
  • Never conduct banking transactions while multiple browser windows are open on your computer.
  • When you have completed a transaction, ensure you log off to close the connection with the bank’s website.

User ID and Password Guidelines

  • Create a password with at least 8 characters that includes a combination of mixed case letters, numbers, and special characters.
  • Change your password often.
  • Never share username and password information with others.
  • Avoid using an automatic login feature that saves usernames and passwords.

Tips to Avoid Phishing, Spyware and Malware

  • Do not open e-mail from unknown sources. Be suspicious of e-mails claiming to be from a financial institution, government department, or other agency requesting account information, account verification, or banking access credentials such as usernames, passwords, PIN codes, and similar information. 
  • Never respond to a suspicious e-mail or click on any hyperlink embedded in a suspicious e-mail. Contact the sender if you are unsure of an e-mail.
  • If an e-mail claiming to be from your financial institution seems suspicious, check with your financial institution.
  • Install anti-virus and spyware detection software on all computer systems.
  • Update all of your computers regularly with the latest versions and patches of both anti-virus and anti-spyware software.
  • Install a firewall, especially if using a broadband or dedicated connection to the Internet, such as DSL or cable.  A firewall limits the potential for unauthorized access to your network and computers.
  • Select at least a medium level of security for your browsers.
  • Clear the browser cache before starting an online banking session in order to eliminate copies of Web pages that have been stored on the hard drive.

Tips for Wireless Network Management

  • Change the wireless network password from the factory default to a complex password.
  • Disable remote administration of the wireless network.
  • If your device offers encryption, secure your wireless network by enabling it.
  • If only known computers will access the wireless network, consider enabling MAC filtering on the network hardware.

Cash Management (For Business Customers)

The following additional recommendations are geared toward our Cash Management customers and are intended to provide security solutions that can be used to mitigate the risk of fraud. Please contact us at (607) 734-3374 or stop by your local branch office for additional information on any Cash Management services you are interested in implementing. 

  • Use pre-notification transactions to verify that account numbers within your ACH payments are correct.
  • Use limits for monetary transactions at multiple levels: per transaction, daily, weekly, or monthly limits.
  • Utilize available alerts for ACH and wire transfer activity.
  • Limit administrative rights on users' computers to help prevent downloading of malware or other viruses.
  • Dedicate and limit the number of computers used to complete online banking transactions.
  • Delete online user IDs as part of the exit procedure when employees leave your company.
  • Assign dual system administrators for online cash management services.
  • Use multiple approvals for monetary transactions and require separate entry and approval users.
  • Establish transaction dollar limits for employees who initiate and approve online payments such as ACH batches, wire transfers, and account transfers.


Suggested Websites

The website links below provide useful safety and security information



Elmira Savings Bank • 333 E. Water St., Elmira, NY 14901 • Phone: (607) 734-3374 • (888) 372-9299 •       

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