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Use your Elmira Savings Bank Debit Card to make purchases and withdraw funds from ATMs around the world. Debit cards are a convenient alternative to carrying cash and checks.
To report a lost or stolen card, stop by your local branch office or call (607) 734-3374, (888) 372-9299, during regular business hours. After hours call 1-800-500-1044.
Elmira Savings Bank Debit Cards are EMV Chip-enabled and are part of the Surcharge-Free ATM Allpoint Network and SUM Network.
Elmira Savings Bank has partnered with SecurLOCK Equip to give you control over how, when and where your debit card is used. The free SecurLOCK Equip App is available right in your phone’s app store, and you can add your Elmira Savings Bank debit card in just a few steps. Once added, you have the ability to temporarily turn your card off and on, and to set the controls and alerts that work for you. Block transactions based on location, dollar amount, merchant type and more, helping to avoid fraudulent transactions. Set alerts that will notify you of when and where your card is used to make purchases.
The power to protect your cards is in your hands - download the free SecurLOCK Equip App today.
Elmira Savings Bank is pleased to offer our customers protection through Mastercard’s ID Theft ProtectionTM program. As an Elmira Savings Bank Debit Cardholder, you are eligible for free ID Theft monitoring, alerts, and monthly summary reports on your personal information, bank accounts, and on all of your debit/credit cards, regardless of the issuer! You can monitor and setup monthly alerts on as much, or as little, personal information as you wish.
Signing up is simple, start protecting your identity today by visiting Mastercard’s ID Theft Protection program portal on their website at: www.mastercard.us/idtheftprotection.
When you sign-up through Mastercard’s website you receive the following free benefits in the portal:
Mastercard Identity Theft Alerts®
Lost Wallet Restoration
Sign up to start protecting your identity today! Call MasterCard at 1-800-MASTERCARD or 866-566-3601 for additional assistance over the phone.
MasterCard SecureCode adds protection to your online shopping. Easily register on the MasterCard SecureCode website by entering your card number, verifying your identity and creating your SecureCode – a private code for you to enter when you shop online. This extra layer of security helps to prevent unauthorized online transactions from being made using your debit card.
More than one million online merchants support transactions made with SecureCode.
View our SecureCode FAQ sheet for more information and register today!
Banking with us just got even more convenient! Elmira Savings Bank customers now have additional access to their money wherever and whenever they need it, whether it's around the corner or worldwide. As a member of the Allpoint network, the world's largest surcharge-free ATM network, Elmira Savings Bank customers have unlimited surcharge-free access to more than 55,000 ATMs.
Look for an Allpoint ATM at some of these convenient locations*:
Need help finding your nearest surcharge-free ATM? There’s an app for that! Or just look for the Allpoint logo on participating ATMs.
Download the Allpoint ATM Locator app for iPhone, Android, or Windows Phone devices. In just a few simple steps, you’ll be able to quickly and easily find the Allpoint ATM nearest you – including directions.
Allpoint ATM Locator
to download the Allpoint ATM Locator app for your mobile device.
Important Notice about Allpoint ATMs
As an Elmira Savings Bank Debit Card holder, you are not required to pay a surcharge-fee at Allpoint ATMs. However, when accessing your cash at an Allpoint ATM, you may be asked to accept the surcharge. If the surcharge screen appears during your Allpoint ATM transaction, simply accept the charge and proceed with your withdrawal. Once the transaction has processed, your receipt will indicate that you were not charged the surcharge-fee for the transaction.
*Not every retail location has an Allpoint surcharge-free ATM inside. Look for the Allpoint logo to ensure your transaction will be surcharge-free.
Click here to view Frequently Asked Questions about the Allpoint ATM Network.
Elmira Savings Bank customers have access to thousands of surcharge free ATM’s across the United States. Withdrawals done at an ATM with a SUM network sticker/label will not be subject to the surcharge fee assessed at the ATM. However, a small fee to cover the cost of processing the transaction at a non-Elmira Savings Bank ATM may be incurred.
The following link can be used to locate surcharge free ATM's:
SUM Surcharge-Free ATMS
We are committed to keeping your Elmira Savings Bank accounts safe from all types of fraud. To preserve the security of your debit card, Elmira Savings Bank cards are automatically enrolled for our fraud detection service. As part of this service, experienced fraud analysts watch for unusual activity on your debit card to ensure purchases are authorized by you. We are on guard 24 hours a day, 365 days a year to best protect your financial security.
Should unusual activity occur, you will be contacted by our Fraud Department through a text message, phone call or email to ensure the purchase is valid. If you are contacted regarding suspicious activity, keep in mind the following:
In some cases, your card may be temporarily blocked for your protection until you respond to the communication. If you respond stating the purchase was valid, please allow 5-10 minutes for your card to be activated before making additional purchases.
Should you plan to travel out of the area, please review the Travel Notifications section shown below and contact Elmira Savings Bank at 607-734-3374 to ensure your card remains open and available for use.
Are you planning a trip out of town and anticipate using your Elmira Savings Bank debit card? Contact Elmira Savings Bank prior to your travels to ensure your debit card works appropriately.
We understand you have a lot to do to prepare for your trip, but taking this extra step will avoid unusual transactions as being flagged as suspicious activity on your card. When your card is used in unordinary locations or transactions, Elmira Savings Bank’s fraud protection service may reach out to you through a phone call to ensure your purchases are valid. In some cases, your card may be temporarily blocked for your protection.
Ensure seamless use of your debit card by calling (607) 734-3374, visiting a local branch or logging into Online Banking to send a secure message. Please be prepared to provide the dates and location(s) of your travels, as well as a number at which you can be contacted.
While travelling, use the Elmira Savings Bank Mobile App or Online Banking website to review the history of your accounts, access your balance and transfer funds as needed! Our Electronic Services provide convenient access to your banking information – anytime, anywhere!
And, remember to look for ATMs in the Allpoint and SUM Networks, which will eliminate any surcharge fees charged at the ATMs you use. Visit the Allpoint and SUM websites to find locations near you and to learn more about their locator Apps for ultimate convenience!
Enjoy your travels!
Elmira Savings Bank
333 E. Water St., Elmira, NY 14901
Phone: (607) 734-3374
The Advisor Newsletter
Routing Number: 221370399
Orig NMLS #403589
©Copyright 2019 Elmira Savings Bank. All rights reserved.
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