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Q. What is Mobile Text Banking?
Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.
Q. What is Elmira Savings Bank shortcode?
All text messages should be sent to 49794.
Q. How much does this service cost?
There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your device. Check with your wireless provider for more information.
Q. Can I use both Text Banking and Mobile Banking on my phone?
Yes. Simply enroll for both Text Banking and Mobile Banking to enable these options.
Q. Is Text Banking supported on my phone?
Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.
Q. Will I receive unsolicited text messages?
No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.
Q. What are the Text Banking Commands?
Q. How do I subscribe to Mobile Alerts?
You must first enroll in the SMS/Text Banking in order to subscribe for Mobile Alerts. After registering for this mode, go to your Online Banking alert page. From here you will be able to subscribe to the alerts you wish to receive on your mobile device.
Q. Which wireless carriers are supported?
We support most of the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the MobileWeb option, or check back later, as new carriers will be added over time.
Q. Do I need a text message or data plan?
Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.
Q. I'm not enrolled for Online Banking. Can I still use Text Banking?
You must first enable your bank account(s) for online banking before using text banking.
Q. What is activation?
Activation is a one-time process that helps ensure your security. In your online banking account, you will select the Administration Menu, and the Mobile Banking option. Follow the steps to enroll your phone for Text and/or Mobile Banking. After you enroll a device, you will receive an activation code which will be required to begin using Text Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.
Q. I enrolled in Text Banking with my phone number but did not receive a text message. What should I do?
Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery.While waiting, make sure your phone has a wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. After waiting a few minutes if you still have not received your textmessage, try sending the activation code. If you still do not receive a text message, contact your wireless carrier to be sure text messaging is enabled on your phone.
Q. I received an activation code but never used it. What do I do now?
Activation codes expire after a specific period of time. If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.
Q. What happens if I get a new mobile device or change phone numbers?
If you get a new mobile device or change phone numbers, be sure to return to the Mobile Banking website via your PC and update your mobile device profile in the Mobile Banking Center. Remove your old device and enroll your new device.
Q. What if my device is lost or stolen?
If you are concerned about misuse of your mobile device, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to Online Banking and disable or remove your device.
Elmira Savings Bank
333 E. Water St., Elmira, NY 14901
Phone: (607) 734-3374
The Advisor Newsletter
Routing Number: 221370399
Orig NMLS #403589
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