Existing User? Download Our Mobile Banking App!
Q. What is Mobile Banking?
Mobile Banking gives you access to your accounts from an Internet-enabled smartphone or tablet. You can access mobile banking through our mobile web browser or our Mobile Banking App, depending on your preference and your mobile device capabilities. Both options allow you to view account balances, search recent account activity, transfer funds and pay bills. The Mobile App also allows mobile deposits to be made to certain account types.
Q. How much does this service cost?
There is currently no charge for Mobile Banking. However, there may be charges associated with text messaging and data usage on your device. Check with your wireless provider for more information.
Q. Is Mobile Baking secure?
Yes, the Mobile Banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, password access and application time-out when your mobile device is not in use. Only the mobile devices that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your mobile device. In the event your mobile device is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us.
Q. I'm not enrolled for Online Banking. Can I still use Mobile Banking?
You must first enroll for Online Banking, and then you will be able to enroll for Mobile Banking. You will use the same username and password for both Online Banking and Mobile Banking.
Q. How do I enroll for Mobile Banking?
To enroll in Mobile Banking, sign in to Online Banking and choose the Mobile Banking option from the Administration Menu. Follow the steps to enroll your mobile device for Text and/or Mobile Banking. Enroll your mobile device and follow the activation instructions. Download the application, following the instructions below, and answer the security questions to complete enrollment.
Q. How do I download my Mobile Banking application?
• For iPhone or iPad: • For Android:
• Navigate to the App Store • Navigate to the Google Play Store
• Search for Elmira Savings Bank • Search for Elmira Savings Bank
• Select "Install" to download the application • Select "Install" to download the application
Q. How do I optimize my mobile web experience?
Ensure your device's browser has cookies enabled. In addition, enable style sheets for the best viewing experience.
Q. Can I enroll for both Text Banking and Mobile Banking on my phone?
Yes. Simply enroll for both Text Banking and Mobile Banking when signed in to Online Banking. Text Banking provides quick access to your current balance and recent transaction history, while Mobile Banking provides a more detailed history and additional transaction options, including Mobile Deposits, transferring funds, and making Bill Payments.
Q. Which wireless carriers are supported?
We support most of the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the MobileWeb option, or check back later, as new carriers will be added over time.
Q. Do I need a text message or data plan?
Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.
Q. Is Mobile Banking supported on my tablet?
A tablet-optimized Mobile Banking application with similar functionality is available on most devices.
Q. What is Mobile Bill Pay?
Mobile Bill Pay allows you to pay bills online, saving you time, envelopes and stamps. It is an optional service on your Online Banking account. You may pay bills using your mobile device while on-the-go, anytime, anywhere.
Q. Where do I enroll for Mobile Bill Pay?
You enroll for Bill Pay through your Online Banking account. Once enrolled, you will be able to access Bill Pay on your mobile device. You must be enrolled for both Online Banking and Bill Pay before you may use Mobile Banking and Mobile Bill Pay.
Q. How do I pay a bill?
To pay a bill, select the "Bill Pay" option from the main menu, then select "Pay Bill". Follow the steps to select the payee, payment account, send or due date and amount. Then you may enter an optional memo.
Q. Can I add, change or deactivate payees in Mobile Banking?
Yes, within Mobile Banking you are able to change payee information, including adding or deleting payees. To add a payee, go to the Bill Pay menu option and select the "Add Payee" ( + ) option. Enter the required information, including the name of the payee and your account number with the payee. You may also be required to include an address where payment should be sent. To maintain an existing payee, select the "More" option, choose the payee you wish to edit from the list, and select "Edit" to update the payee name or phone number. To delete an existing payee, select the "More" option, choose the payee you wish to delete from the list, select "Edit" and then "Delete Payee" to remove the payee from your list.
Q. How do I cancel a payment on my mobile device?
To cancel a payment, select the "Bill Pay" option from the main menu, then select "Scheduled". The system will respond with a list of payments currently scheduled and unpaid. Choose from this list the payment you wish to cancel. The system will display the payment details. From this screen, select "Cancel Payment". The system will ask you to confirm that you wish to cancel the payment.
Q. How may I see previous bill payments on my mobile device?
To view previously paid bills, select the "Bill Pay" option from the main menu and then select "Recent". Your display will refresh with a list of completed bill payments in a summary format. Select an item to see the payment's details.
Q. Where can I find more information about Bill Pay?
For more information and Frequently Asked Questions, please visit the Help section of Online Banking or the Elmira Savings Bank Web Bill Pay FAQ.
Q. What happens if I get a new mobile device or change phone numbers?
If you get a new mobile device or change phone numbers, be sure to return to the Mobile Banking website via your PC and update your mobile device profile in the Mobile Banking Center. Remove your old device and enroll your new device.
Q. Can I use Mobile Banking or Text Banking on more than one device?
Yes. Visit the Mobile Banking Center and simply enroll (and then activate) another device.
Q. I activated Mobile Banking on my device's browser. Why am I being asked to activate it again?
At the time of activation, a "cookie" is stored on your device which allows the Mobile Banking system to remember thatyou activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some devices may require you to enable cookies or periodically erase them, requiring reactivation. If you are experiencing this issue, check your settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network carrier for cookie support information on your device. If you would like to reactivate and text banking is enabled on your device, text R or RECOVER to 49794.
Q. What if my device is lost or stolen?
If you are concerned about misuse of your mobile device, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to Online Banking and disable or remove your device.
Elmira Savings Bank
333 E. Water St., Elmira, NY 14901
Phone: (607) 734-3374
The Advisor Newsletter
Routing Number: 221370399
Orig NMLS #403589
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