Jimmy John's Data Security Incident

September 25, 2014


On July 30, 2014, Jimmy John’s learned of a possible security incident involving credit and debit card data at some of Jimmy John’s stores and franchised locations. While the investigation is ongoing, it appears that customers’ credit and debit card data was compromised after an intruder stole log-in credentials from Jimmy John’s point-of-sale vendor and used these stolen credentials to remotely access the point-of-sale systems at some corporate and franchised locations between June 16, 2014 and September 5, 2014.

Approximately 216 stores appear to have been affected by this event. Cards impacted by this event appear to be those swiped at the stores, and do not include cards entered manually or online.

The credit and debit card information at issue may include the card number and in some cases the cardholder’s name, verification code, and/or the card’s expiration date. Information entered online, such as customer address, e-mail, and password, remains secure.

Jimmy John’s is offering free identity protection services to help impacted customers. To take advantage of these services, or to learn more, click here.

We believe debit card security is best managed when both the customer and the Bank work together. Please monitor your account activity regularly, via your monthly account statement or by using online banking, to detect any unauthorized transactions. If you are not currently enrolled in online banking, simply visit www.elmirasavingsbank.com and click on the “Enroll” button in the upper left hand corner of the screen to begin the enrollment process. If at any time you suspect authorized activity, please contact us immediately.

Elmira Savings Bank debit cardholders have the added protection of our Falcon fraud detection service. This service helps detect suspicious transaction activity on your behalf 24x7, 365 days a year. Any transaction suspected as fraud will prompt a phone call to the debit card holder to verify the validity of the transaction. You do not need to sign up for this service. However, in order for this service to work as intended, please make sure we have a phone number on file that you can be reached at easily.

We also encourage you to monitor activity on any other cards you may have used at this merchant during the time period noted, and to contact the card provider should you suspect unauthorized transactions.

If you have any questions, or if you need to report suspicious activity, please contact our Call Center at (607) 734-3374, or stop by your local branch office.

 

Elmira Savings Bank • 333 E. Water St., Elmira, NY 14901 • Phone: (607) 734-3374 • (888) 372-9299 •       

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