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Microsoft Tech Support Scam

May 23, 2014
Cybercriminals don't just send fraudulent email messages and set up fake websites. They may also call you on the telephone and claim to be from a legitimate company such as Microsoft. Although they may offer to help solve your computer problems, or sell you a software license, once a cybercriminal has access to your computer, they can do the following:
  • Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
  • Take control of your computer remotely and adjust settings to leave your computer vulnerable.
  • Request credit card information so they can bill you for phony services.
  • Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.
Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what computer operating system you're using to make the call sound more realistic.
Do not trust unsolicited calls or provide any personal information.
Here are some of the organizations that cybercriminals are currently claiming to be from:
  • Windows Helpdesk
  • Windows Service Center
  • Microsoft Tech Support
  • Microsoft Support
  • Windows Technical Department Support Group
  • Microsoft Research and Development Team (Microsoft R & D Team)
If someone claiming to be from Microsoft calls you:
  • Do not purchase any software or services.
  • Never give control of your computer to a third party, unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Do not provide your credit card or financial information to someone claiming to be from Microsoft tech support.
If you have been contacted by a cybercriminal claiming to be from Microsoft, and provided personal information during the call, please contact our Call Center at (607) 734-3374, or stop by your local branch office today.

Elmira Savings Bank • 333 E. Water St., Elmira, NY 14901 • Phone: (607) 734-3374 • (888) 372-9299 •       

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