Target Card Breach
December 18, 2013
As you may be aware, Target has been the victim of a breach of payment card information that occurred sometime between November 27th, 2013 and December 15th, 2013. Elmira Savings Bank customers that used their VISA debit card at Target during this timeframe may be affected.
We believe debit card security is best managed when both the customer and the Bank work together. We would like to take this opportunity to educate you on the next steps.
First, for your protection, the bank is automatically reissuing any debit card that was used at Target during this timeframe. A new VISA debit card and personal identification number (PIN) will be mailed to you.
Second, we request that you monitor your account activity regularly, via your monthly account statement or by using online banking, to detect any unauthorized transactions. If you are not currently enrolled in online banking, simply visit www.elmirasavingsbank.com and click on the “Enroll” button in the upper left hand corner of the screen to begin the enrollment process. If at any time you suspect authorized activity, please contact us immediately.
Finally, as Elmira Savings Bank debit cardholders, you are automatically protected by Falcon. This service detects suspicious transaction activity on your behalf 24x7, 365 days a year. Any transaction suspected as fraud will prompt a phone call to the debit card holder to verify the validity of the transaction. Customers do not need to sign up for this service. However, in order for this service to work as intended, please make sure we have a phone number on file that you can be reached at easily.
We also encourage you to monitor activity on any other cards you may have used at this merchant during the time period noted, and to contact the card provider should you suspect unauthorized transactions.
If you have any questions, or if you need to report suspicious activity, please contact our Call Center at (607) 734-3374, or stop by your local branch office.